Join the Team

Full-time position - £25K to £30K (dependant on experience) plus use of company vehicle and benefits*

Due to continued expansion at Awaken IT, we have an exciting opening for an enthusiastic and skilled IT support technician to join our team. Awaken IT is a leading provider of IT hardware, support and services to businesses across the UK, and we are now looking for a talented IT technician to join our team on a permanent basis. Your role will be flexibly home-based providing regular, onsite support to our customers in the Yorkshire region, with occasional project work requiring an overnight stay further afield. When not out on-site visiting customers, you will assist our Sheffield based Remote Support Team to ensure that we continue to provide a first class support experience.

This is an autonomous role which will require you to provide a broad range of second line support across a wide range of technologies and environments. Being an excellent, confident communicator is also key to this role as it will involve wide ranging engagement with board level and senior management teams whilst performing your day-to-day duties. The role will be varied and will involve the following key responsibilities, working closely with the company’s remote support team and escalating to the Group Technical Lead: -

• provide ongoing support of customers’ existing ICT infrastructure, performing regular monitoring of servers, storage and network equipment.
• monitor and maintain onsite and remote backup solutions.
• resolve any issues associated with client devices, printers and a variety of interactive technologies.
• assist with equipment installation and specific hardware refresh projects.
• work closely with the Blue Box Group remote support team to identify, prioritise and resolve all outstanding support requests, escalating to third line support and management as and when required.
• Liaise with third party IT suppliers and contractors to ensure ongoing operations continue to function effectively.
• Be the central relationship point of contact for all IT related matters in your customers

Required Knowledge and Experience:-

• Minimum 2 years experience of operating in a similar onsite support role
• Knowledge of Microsoft Windows Server/Network Services installation and administration (TCP/IP, DNS and DHCP)
• Strong knowledge of Microsoft Windows 10 deployment and fault resolution.
• Good understanding of LAN & WAN network infrastructure.
• Able to demonstrate ability to work independently, organise and prioritise effectively.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Clean, full driving licence.

Desirable Knowledge and Experience:-

• Experience of operating in an autonomous field engineer or support role
• Experience of implementing and administering cloud technologies i.e. Microsoft 365/Sharepoint/Microsoft Azure/GSuite
• Experience supporting Apple MAC OS

With ongoing training and development available, this is an excellent opportunity for the successful candidate to continue to develop their own skills and knowledge whilst making a positive contribution to the quality of the IT services available to our customers.

*salary quoted is dependant on skills and experience

Please apply in writing and upload your up-to-date CV on our Join The Team page.